FAQ – Frequently Asked Questions
WHAT ITEMS ARE NOT ALLOWED TO BE STORED?
Flammable items, gas bottles, plants, any opened foods such as oils, sauces etc.
HOW CAN I PAY FOR STORAGE?
You can pay by cheque, credit (4% charge) or debit card. A popular option is to pay by direct debit if you are storing for a longer period of time.
HOW LONG CAN I STORE FOR?
You can store your goods for as long or short a period as necessary. Storage is charged by the day and all customers receive an invoice/statement every month.
WHAT ARE THE SIZE OF YOUR STORAGE CONTAINERS?
The containers are 7 ft x 5 ft x 7.5 ft high, holding approximately 250 cubic feet or 7 cubic meters. These are standard removal industry size, ideal for fork-lifting on and off vehicles allowing us to load and unload directly at your premises resulting in minimum handling.
DOES MY FURNITURE GET PLACED TO MY REQUIREMENTS?
It is always best if you have a clear idea of where you want your furniture to be placed. Our staff will endeavour to arrange the rooms to your liking but will not have the time to continually rearrange your room.
WILL YOU EMPTY MY LOFT?
Unless the loft has a fitted staircase, is boarded out and lit, our insurance does not cover our staff for this activity. Please ensure your loft is empty prior to our arrival.
WHAT SHOULD I DO WITH MY GAS CYLINDERS OR FLAMMABLE LIQUIDS?
Gas cylinders cannot be transported on our vehicles. Flammable liquids, however contained, must not be submitted for removal either. These items are not covered under our insurance, other arrangements must be made. Equipment such as garden mowers and chainsaws should be drained of all liquids beforehand.
DO YOU DISMANTLE AND RE-ASSEMBLE MY BED, WARDROBE ETC.?
Unless this was agreed at the quotation stage, then all items needing dismantling are expected to be dismantled and ready to move prior to our arrival. If agreed at the quotation stage our staff will carry out dismantling and re-assembling to the best of their ability. It is essential that we know what is required at the quotation stage to allow for the necessary resources and equipment to be provided.
HOW DO I ARRANGE PARKING BAY SUSPENSION?
It is usually the local council who deal with this matter. Telephone numbers are different for each area, contact a telephone directory company for numbers in your area. If moving around the Brighton area we have a supply of parking suspension forms which can be e-mailed or posted to you.
WHAT SIZE ARE YOUR VEHICLES?
We operate a range of vehicles from 3.5 ton vans up to 17 ton purpose built removal vehicles. Please let us know if there is difficult access at either address as this will allow us to plan your move with smaller vehicles or make the necessary arrangements to transport your goods.
HOW MUCH NOTICE DO YOU REQUIRE?
UK household removals are usually booked between 7-14 days before the expected move takes place. For European removals ideally at least 21 days notice is required. Please always try to give as much notice as possible.
General Service Questions
WHAT AREAS DO YOU COVER?
We cover the whole of the UK and Europe with our own transport offering full, part and return load services. And of course, we can move you virtually anywhere in the world, in conjunction with our network of partners around the globe.
HOW MUCH WILL IT COST?
It’s always ideal for us to visit your home to determine the cost of your move, as it depends on numerous factors such as packing, access, size of lorry, number of staff etc. With this information we can compile an accurate quotation tailored to your individual move.